Can not connect to SPC connect with SPC 4320, ethernet works
I've SPC 4320 with latest firmware 3.6.6. It is a completely new central and has never been connected SPC connect. From error messages it seems that spcconnect.com have problems, but Im not sure.
Nice if someone can see if you enter the SPC connect today. If so, then the problem must be on My side. fine if you someone can look at the small details of the config and help with finding what I've done wrong.
I have used the video below to double check my setup to connect SPC
I can not run the registration of panel spcconnect, after I enter registeration ID and username password I get the message that "Cannot add a panel to your account while the panel is OFFLINE."
SPC keypad also show msg that spc Connect offline.
I can open alarm with SPC pro with local ip and using local Ip from web browser https: // lokalip
I can also access the alarm from SPC pro over the Internet from another PC. Has opened for both port 50000 and 52000 from the internet.
Flex C is configured correctly, examine FlexC ATS I have an SPC connect.
When I double-click it then I get up ATS configuartion dialogue. If I click on Refresh ATP status is changed to fault.
If I log onto Engineer mode from https: // lokalip so I can see the following FlexC log:
Status - Flex C
Network Blog: ATS 1 SPC Connect
18/12/16 6:43:06: FlexC ATS Status: DOWN
FlexC ATS: SPC Connect
Status of ATP within at ATS
ATP Blog: ATS 1: ATP 1 Primary ATP 1
12/18/16 3:23:38 p.m.: TCP connection timeout
12/18/16 3:23:37 p.m.: FlexC Connection Establish FAIL
12/18/16 3:23:27 p.m.: TCP connection OK
12/18/16 3:23:26 p.m.: TCP connection timeout
12/18/16 3:23:26 p.m.: FlexC Connection Establish FAIL
12/18/16 3:23:16 p.m.: TCP connection OK
12/18/16 3:23:15 p.m.: TCP connection timeout
12/18/16 3:23:15 p.m.: Poll transmission timeout. Poll failed!
12/18/16 3:23:07 p.m.: TCP connection OK
12/18/16 3:23:06 p.m.: TCP connection timeout
12/18/16 3:23:06 p.m.: FlexC Connection Establish FAIL
12/18/16 3:22:56 p.m.: TCP connection OK
12/18/16 3:22:55 p.m.: TCP connection timeout
12/18/16 3:22:55 p.m.: FlexC Connection Establish FAIL
12/18/16 3:22:45 p.m.: TCP connection OK
Systemlog
18/12/2016 4:57:39 FlexC ATP Status Down [ATS = 1, ATP = 1]
Have the following settings for other relevant components
Remote Maintenance
RM (Remote Maintenance) Settings
General Settings is not enable
Incoming IP Connections Settings (Panel is Receiving) is enabled
Outgoing Modem & IP Connections Settings (Panel is sending) not enabled
SPC Manager is not enabled
SPC Pro / SPC Safe
SPC safe is not enabled
thanks for the help