Hi, 

 

Just tried to setup remote viewing using surveillance client it pics up the ip address ok, then I add it to the group, but when I try the main view option it says the cammeras are not connected to the network, and I can't view anything, anyone know where I maybe going wrong Ive checked the ip and ports on both sides and they match.

 

Also tried to connect using the asee app on a windows phone and it says connection failed, used ip address and mobile port number

 

Cheers

 

Matt 

I did purchase hdsdi cameras is this software only compatible with ip cameras? just the exact message is "camera is offline"

The mobile app is called rxcam but is only supported on android and iOS.

Which pc app are you using the one from the cd?

yeh tried both of them had no look, it definitely did find the right port number and ip address on the survilenceclient one  as it matched the one on the dvr it also found it automatically.  Was just when i came to view them it had 4 blank screens it showed the group but when i expanded it it showed 4 cameras with a red bit in each

for the mobile app i used asee asee + and downloaded it from the windows app store

yeh tried both of them had no look, it definitely did find the right port number and ip address on the survilenceclient one  as it matched the one on the dvr it also found it automatically.  Was just when i came to view them it had 4 blank screens it showed the group but when i expanded it it showed 4 cameras with a red bit in each

Check passwords etc as should be fine. Re asee that's the old app and no longer supported on newer hardware

ah think ive found the problem do I need to drag the default group into the top left viewing window??

you should be able to drag all cams, right click on the top level unit

is there any other apps out now that are compatible with the windows phone i can use?, or is it just for the iphone & android phones at the mo?

Not that I know of. I use windows phone too. I've tested a few with no luck

Hi tried what you said and still says cameras are offline? do I need to enable port forwarding on the network settings of the DVR, and Im guessing just to leave the connection type as a static IP?.

 

Also might I need to log into the router and enable port forwarding to the IP address of the DVR on that end to?, it's a virgin media super hub.

 

cheers 

 

Matt

First of all get your pc working on the same local lan, then look at setting up external access