Tandyd Posted September 6, 2011 Share Posted September 6, 2011 Hello, I raised a support ticket last Friday for an item which was damaged in transit from yourselves. I did not receive a confirming email so, not having a ticket number, I have been unable to check the ticket status. I raised another ticket yesterday on the same subject but again, there was no confirming email to advise of the ticket number. Could you please advise on the status of this issue. Is replacement of the damaged Prox Keypad in hand? Thanks Tim Link to comment Share on other sites More sharing options...
Secware Posted September 6, 2011 Share Posted September 6, 2011 Hi Tim, Thank you for bringing this to our attention, and we apologies for the inconvenience this may have caused. It appears that although your tickets have been responded to, the auto response email that would make you aware of this, has failed and IT are looking into the matter now. However if you log into the ticket system using your original ticket number 256111 you will see returns responses are there. Kind Regards Support Link to comment Share on other sites More sharing options...
securitywarehouse Posted September 22, 2011 Share Posted September 22, 2011 This matter has now been sorted out. Kind regards Security Warehouse Link to comment Share on other sites More sharing options...
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