Hello,
I raised a support ticket last Friday for an item which was damaged in transit from yourselves. I did not receive a confirming email so, not having a ticket number, I have been unable to check the ticket status. I raised another ticket yesterday on the same subject but again, there was no confirming email to advise of the ticket number.
Could you please advise on the status of this issue. Is replacement of the damaged Prox Keypad in hand?
Thanks
Tim