billtsag Posted April 24, 2015 Share Posted April 24, 2015 Good morning to all! I just purchased a Visonic 33 kit from SecWare, and I am experiencing trouble with regards to the communication between the panel and KP 250 keypad. I already opened a ticket with Support and awaiting instructions. Quite often the keypad stops responding whilst a "communicating..." message is displayed. In that case I need to remove the batteries from the keypad to get it working again.. Sometimes communication between keypad and panel is lost completely (a message "no communication" is displayed). The keypad and the panel are in close proximity and I tried relocating both units to no effect. Also,enrolling devices is a hit and miss situation: sometimes it is impossible to enroll devices and occasionally impossible to delete them.. Also, there is a significant delay for the panel-keypad combo to accept commands, i.e. when the unit is in armed mode and the disarm code is pressed, there is 3-4 seconds delay for the panel to accept the command.. Best regards, Vasileios, Athens Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 24, 2015 Share Posted April 24, 2015 As you have rasied a ticket it will be discussed here to. But as i dont have that info just yet was it all ordered together or are you adding older kit to new gear? Quote Link to comment Share on other sites More sharing options...
billtsag Posted April 25, 2015 Author Share Posted April 25, 2015 It was all ordered together... Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted April 26, 2015 Share Posted April 26, 2015 What is the environment your fitting it? Quote Link to comment Share on other sites More sharing options...
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