[Ticket Question] I-On40 "duplicate Entry"

[Secware]

I installed an I-on40 and two keypads, KP-01. I had a problem earlier in the year whereby the keypads beep indicating 'Duplicate Entry.' I tried replacing the keypads with a spare, but this did not resolve the issue. I had thought that it might be caused by line termination, so I changed that. It worked for several months, with one terminated and the other unterminated, but the 'Duplicate Entry'; has returned. KP1 is located about 1 meter away from the I-on40; KP2 is located about 10 meters away. KP1 is set to address 4; KP2 to address 2. The error occurs whether I try setting or unsetting the I-on40 either manually, by typing in the code, or by using a fob.

[admin]

I would suggest a firmware update on the panel.