Dave42 Posted May 18, 2009 Share Posted May 18, 2009 I previously sent this by email but received an automated response saying to post on this forum. I ordered a Panasonic BLC20 network camera from you on 12 June 2008. It was working fine until recently when it has become unresponsive. The network setup program does not detect the existence of the camera when it is set to wired mode and connected either directly into the computer or into the router. The factory reset button does not seem to have any affect. The routers Ethernet socket lights up when the camera is connected and set to wired and I've tried using a different cable. I've also tried entering the MAC address directly into the setup program and disabling all firewalls to no avail. Please advise. Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted May 18, 2009 Share Posted May 18, 2009 does the unit respond to a ping when plugged into the ethernet? (ie wired) any additional infomation you can provide on when it failed, ie circumstances any info even if it seems irrelevant can help etc. Quote Link to comment Share on other sites More sharing options...
Dave42 Posted May 18, 2009 Author Share Posted May 18, 2009 No, but I have no IP address for it I can use anyway. The router shows all devices connected (both wired and wireless) for which it has issued an IP address for and the camera does not show up. Quote Link to comment Share on other sites More sharing options...
Dave42 Posted May 18, 2009 Author Share Posted May 18, 2009 I'm not sure exactly when it failed as I left it unattended for some time before I noticed. I think I changed the key used on my wi-fi network at some point as I had lost the old key, if I did then that's probably when it lost its connectivity. I've not been able to reconfigure it though by setting the switch to wired and pressing in the factory reset button. The power indicator also does not light up - it was disabled in the configuration but does not light even after factory reset. I've tried pressing in the factory reset button briefly and also holding it in for 20 seconds or so. Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted May 19, 2009 Share Posted May 19, 2009 have you followed the factory reset procedure in the manual? Quote Link to comment Share on other sites More sharing options...
Dave42 Posted May 19, 2009 Author Share Posted May 19, 2009 I couldn't really find much about it in the manual, but have tried following the instructions at http://www.networkwebcams.co.uk/blog/2007/12/12/howto-factory-reset-your-panasonic-bl-c120/ but the LED on the camera does not do anything after holding the factory reset button for 1 second. Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted May 20, 2009 Share Posted May 20, 2009 cant comment on that but i have attached the full manual for the blc20 have a look at page 108. If you still get no joy i will get an rma number for you. bl-c20 manual.pdf Quote Link to comment Share on other sites More sharing options...
Dave42 Posted May 20, 2009 Author Share Posted May 20, 2009 Yes we've tried this but the LED does not blink orange as stated, or light up at all. Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted May 20, 2009 Share Posted May 20, 2009 Ok Dave Let me know the order number and ill raise an RMA for it. Once you have that if you send it back to us (RMA noted on the outside of the box) we will either repair or replace etc. Send it back with the adaptor, box etc. James Support Quote Link to comment Share on other sites More sharing options...
Dave42 Posted May 20, 2009 Author Share Posted May 20, 2009 Thanks, order number was 6472 Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted May 21, 2009 Share Posted May 21, 2009 Dave Please use RMA 1247639 James Quote Link to comment Share on other sites More sharing options...
Dave42 Posted June 9, 2009 Author Share Posted June 9, 2009 This was sent a few weeks ago - do you know the current status of this? Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted June 10, 2009 Share Posted June 10, 2009 Dave. Im sorry i dont deal with returns. I will speak to them and update you. James Quote Link to comment Share on other sites More sharing options...
Dave42 Posted August 20, 2009 Author Share Posted August 20, 2009 The camera arrived back last week. The power light now comes on when plugging it in. Unfortunately though, the camera was returned back to me without the CD and so I don't have the setup program which is required to connect to and configure the camera. Please could someone either supply me with another CD or a location from which I can download it? Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted August 20, 2009 Share Posted August 20, 2009 Dave Im sorry about that we would of just repackaged the warranty repair unit from panasonic. However hopefully the attached will be of use. BLC10-setup.zip Quote Link to comment Share on other sites More sharing options...
Dave42 Posted August 23, 2009 Author Share Posted August 23, 2009 Thanks, yes that worked. Quote Link to comment Share on other sites More sharing options...
Secware_Tech6 Posted August 27, 2009 Share Posted August 27, 2009 Glad its sorted. James Quote Link to comment Share on other sites More sharing options...
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