[Ticket Question] Menvier Sd2 Dialling Issue

[Secware]

I purchased a Meniver SD2 from you a while ago and have just got round to fitting it but it isn't working and I'd like some help to get it work.

I have wired the autodialer into an alarm system and all appears to be good until the unit goes to dial out. I have run test facility and the unit opens the line and then dials, it's says on the screen wiring to dial. I can hear a dial tone before the dialling but the call does not connect. Then before you can hear any connection to the dialled number the unit starts to send out the recorded message after a few seconds. The line test on the unit shows that the line is ok and the fact that a dial tone can be heard before it dials the number would suggest that the connections here are OK. Can you suggest what else may be wrong with the unit or the setup. I've got a addled filter on the socket and a phone works fine on it to.

 

I would really appreciate your help in this as it is very frustrating that it will not work.

[Secware]

I take it this is an analouge line?

 

Do you have an ADSL filter on the line?

 

Do you require a 9 or pause for an outside line before dialling?

[Secware]

Thanks for your reply.

 

Yes it's a normal BT line with a filter fitted. There is no need to dial 9. As I say it opens line which you can hear and appears to dial as you hear that but it never seems to get a connection.

 

I'd appreciate any help you can give.

[Secware]

I would possibly suggest testing line with a normal phone, if you are alble to dial out, then it appears the dialler is faulty