[Ticket Question] Powermaster 10 Gsm

[Secware]

We have a Visonic powermaster 10 with problems accessing the gsm network. I am not able to control it or obtain status reports via sms, and when I run the GSM/GPRS diagnostics it reports "Gsm net. fail".

 

I am not aware of any issues with the SIM card or the subscription, but I thought I would try using another SIM. However, the installation manual clearly states no to insert or remove SIM card when the control panel is powered by AC or battery. Hence I need to remove the backup battery, but on page 59 in the user guide it is stated that I should contact my installer to perform the backup battery replacement. Since I installed the system myself, I do not have any installer to contact for this. Hence i need instructions on how to remove the backup battery.

 

I would of course also appreciate any ideas of what can be the cause of the gsm net fail problem.

[Secware]

It would help to locate any issues on this system's SW version do you have the kit's serial number (located on the white kit box), then I can check it on Visonic database and see if there are any generic issues.