The system was installed and commissioned as part of a new build. When we moved into the building End of January 2011 we started to set the alarm. On two occasions the alarm has gone off in the middle of the night. on both occasions the keypad has been totally blank but still powered because you can see the back light. on both occasions the only way to stop the alarm has been to open the control panel and disconnect the battery. The electrician (that always fits rafiki alarms) on powering the system back up found that the system thought the keypad had been tampered with. The first time we thought it was the tamper sensor and adjusted it. The second time with the same fault we went over the whole system and we were told that it will require the system box and keypad replacing because it could be either and there is no way of knowing which one is faulty.

 

Well since he did get technical support and it was decided that it was not conclusive that it was the key pad or the system box that the advice came back to change out both.

Rafiki only produce Fire Alarm equipment not intruder alarm equipment.

I suggest you contact the builders and ask them to send the installers of your equipment, it should still be under guarentee.