Website Issues

This topic has been moved to General Discussion. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=1824.0[/iurl]

This topic has been moved to General Discussion. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=915.0[/iurl]

This topic has been moved to General Discussion. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=990.0[/iurl]

Hi, I placed an order last week and included a request for a download link for the texecom premier 24 manual. My order has arrived, no probs but I have not received a link for the download. please can you help?

cannot log on and have requested 3 times now to reset my password with no reply!

Hi just wondering when you are open for business again? Thanks

I have been trying to get an answer from you by mail, now I'm trying this way. My order #12613 is stalled, "Anti fraud measure: unverified Pay Pal account, please advise" I have verified my PayPal account. You already got my money. Why haven't you sent my order? A friend that have a webshop that uses Pay Pal tried, and he can see that my account i verified, so why cant you?

Hi I recently ordered an alarm system from yourselves. Order NO: 12785. It is My first order from yourselves and hope it will be one of many as my previous supplier has gone bust. I am Disappointed .It has arrived this morning incomplete. I am missing 1X Pyronix Belle Cover (BELLEWHITE) and 1X Pyronix Belle Backplate (BelleBPBlue) This System is scheduled for fitting on Fri 22/5/09 please contact me asap to resolve this ASAP.

Hello I wonder if i can buy in your internetshop from Sweden? How much its the cost, to deliver to me in Sweden? Best Regards Martin Sweden

hi i have just ordered a gardtec 595,but i could not find the prox tags,on the website,thanks

My company is based in Spain, VAT registered in Spain not UK, I also want the goods to be delivered to Spain. Other business I conduct with UK firms are zero registered for VAT, yet when I try to make a puchase on your website VAT is included. (Inter European Community Operations are exempt of VAT, you can check the validity of any eropean vat number at http://ec.europa.eu/taxation_customs/vies/vieshome.do?selectedLanguage=EN ) If we can clear up this point I will make a purchase, I have telephoned but I couldn't speak to anyone.

Hi, I've tried several times to download the Eurosec CPX installation manual but each time I receive a message stating that the file is corrupt and cannot be opened. Steve

Please, if possible, put the IBAN and BIC reference of Securitywarehouse bank account onto the confirmation mail when ordering or on the website somewhere near visa, paypal, mastercard. There given on the ordering process on page 3 I guess but after this there gone... International orders need these numbers or manual bank transfers are not allowed if missing. It should save customers lot of time when they find those numbers right away. Regards,

This topic has been moved to Intruder Alarms. [iurl]http://www.securitywarehouse.co.uk/forums/index.php?topic=309.0[/iurl]

Hi, I am from Poland and tried make an order. I received a message Sorry, we are not accepting payments from your region at this time. Please contact us for alternate arrangements. How can I pay for my order? Best Regards, Lukas

I am a returning customer and i am trying to log on to make a purchase. My password does not work so have requested a new password. The page says one has been sent but i have not received it.

You have issued me with a new log in password but it doesn't work !!

I

I have just installed a new alarm system in my house but when i power up i get a squeeking sound pulsing every couple of seconds and am not able to enter my user code. I have fitted a few alarms without any problems but am not sure what to do with this one?

Hi, I issued a support ticket (#747963 07/08/2009 3:21 pm) against order no 13705 as I wish to return 1 item. No response as yet, would like to get this returned and refunded as soon as possible. Any help would be appreciated. Cheers

there are no accessories for esp infinite on the website

We would like to apologise that the web site was down for almost 24hours over the week end, due to essential work on our server. We hope that there was not too much inconvenience caused, and normal service has now been resumed

Due to increased demand and higher traffice etc, we have, over this weekend upgraded the hardware on our servers. We are sorry for any outages that occured but this will result in a faster more responsive website during busy times. James Tech Support

hi when i login it takes 2 attempts then if i click on anything ie my account or basket i am logged out and redirected instantly to login again

there is no software avalible for me why? order is n ow complete and i got my goods today. but still no software?? please help poul