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[Ticket Question] Help with the RS232 programmer please

securitywarehouse
in Intruder Alarms

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I have just purchased the rs232 remote programmer but it is saying that I need to enter installer mode to access this. The main reason I bought the pack was because I could not get the installer option on the menu and I have forgotted the installer code. I have already tried a master reset but to no avail. Please could you advise if you are able to assist.

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