billtsag

It was all ordered together...

Good morning to all! I just purchased a Visonic 33 kit from SecWare, and I am experiencing trouble with regards to the communication between the panel and KP 250 keypad. I already opened a ticket with Support and awaiting instructions. Quite often the keypad stops responding whilst a "communicating..." message is displayed. In that case I need to remove the batteries from the keypad to get it working again.. Sometimes communication between keypad and panel is lost completely (a message "no communication" is displayed). The keypad and the panel are in close proximity and I tried relocating both units to no effect. Also,enrolling devices is a hit and miss situation: sometimes it is impossible to enroll devices and occasionally impossible to delete them.. Also, there is a significant delay for the panel-keypad combo to accept commands, i.e. when the unit is in armed mode and the disarm code is pressed, there is 3-4 seconds delay for the panel to accept the command.. Best regards, Vasileios, Athens