aguarise

The order number is 48905 refund me and please do this quickly. Treat me like if I was trying to fraud you, after you already got my payment is offensive, to say the least. Not refunding immediately would be unacceptable. ​Note that your behaviour is illegittimate (If you go to the ticket you can see copy of the answer about this that I get from paypal support which clearly states that you can't behave like this) and highly unprofessional. Best regards.

I put an order on Friday February 20th 2015, paying with credit card via a form managed by PayPal. On Monday 23Th the order was stalled because of an internal (to the company) anti-fraud policy. This policy states that the do not ship goods when the transaction has been made via a non verified paypal account. Note that I did not use any PayPal account to fulfill the payment, but just the paypal credit card payment system. I was advised to open a support ticket, which I did. The first answer to the ticket was that I could cancel the order and then re-do it paying with credit card (!) or via bank transfer. (And the amount I already payed via credit card?) Note that PayPal confirmed me (they have a really fast and professional support service indeed) that the credit card payment was correctly fulfilled and that the seller has no reason whatsoever to not ship the goods. No answers back from Security wharehouse since I sent them the details from PayPal support staff this morning. I do not expect the problem to be solved at light speed, but at least a timely answer is due. I'm really disappointed so far. For the record the ticket is #619860