[Delay For Returned Faulty Items]

obviously you cannot  be bothered to reply so i cannot be bothered to buy from you again !!

 

message to others potential customers save yourself the hassle go to the wholesalers much less hassle when things go wrong!!

[Delay For Returned Faulty Items]

Once we have the returned faulty item, and it has been confirmed faulty, if you send us your receipt for the return we will refund your costs for the return.

 

We need to know the reason for the return on  'day one' so a faulty item can be returned to the manfacturers, they will not take back an item that just says 'faulty' they require more details, for example Cooper/Menvier/Scantronic require a fault report sheet completed by the purchaser before anything can be sent back to them.

 

I am not suggesting that we needed a fault report from you as I am unaware of what product you are wishing to return, but regretfully returning faulty items would not be something that we wish to drag out, we would try to get it sorted out for you as soon as we can.

 

I do apologise that you find the ticket system 'pathetic' but it does allow each department concerned to follow the trail of your point, so from admin, to returns and the accounts section for your refund we can all follow the deatils of your ticket

• irrelevant "Cooper/Menvier/Scantronic" I clearly stated that it is Pyronix bell box
• incorrect "I am not suggesting that we needed a fault report from you".... you asked me to identify the problem??
• incorrect "I am unaware of what product you are wishing to return" ....you where told the exact part copied/paste from my order
• spelling mistake "manfacturers"
• spelling mistake "apologise"
• spelling mistake "deatils"

 

You detail that the ticket system is need to know everything about the order but in your reply you have obviously no idea what I ordered and the questions I was asked..In addition you inability to use spell check is infuriating 

[Delay For Returned Faulty Items]

Second time I've had to return an item that is faulty I know this is not you fault, but you make the  whole return process absolute agony..five days bouncing messages back to the pathetic helpdesk ticket system and I've been told to return it for a replacement at my cost WHY COULD YOU NOT SAY THIS ON DAY ONE!!!! ...I think I'll have to start going back to the wholesalers little bit more expensive but at least when kit goes wrong you get a replacement straight away with know stress busting hours sent tapping on a laptop...

[#224784 Struggling To Get An Answer]

Are you having an issue with a ticket?

Of course i was have trouble with your inability to reply to a ticket !!!! "Why for a internet based company are you so slow at replying to helpdesk tickets"

[#224784 Struggling To Get An Answer]

Why for a internet based company are you so slow at replying to helpdesk tickets...you only seem to reply when I send a reminder to the previously asked question....you have made a simple returns process last over 3 days...granted your prices are slightly cheaper than general wholesalers but at least if I have a problem I can general get a replacement their and then...In addition the price to call you is ridiculous £1+ a minute !!!....come on guys your meant to provide a professional service... having someone reply to an internet based helpdesk ticket should be a quick and pain free experiance...