lbsltd

I don't know where you got the "working with the Petwise for 11 months" from. It is a new install and 4 x Petwise and 1 x 3D Quad are working fine but 3 x 3D Quad PIRs (of the 4 purchased) are not working with the red LED not lit on either of the LED ON jumper positions. I thought by saying that I have got 4 Petwise and 1 3D Quad PIRs working would have strongly suggested that I do know how to connect and install the PIRs correctly. I have already tested the faulty PIRs using a 12V DC PSU (with correct polarity) to check that they are faulty before contacting your company for warranty replacement. The fact that the built-in red LED on the PIR is not lit when powering up would suggest that the PIRs are faulty, irrespective of whether or not the the rest of the PIR is working. To suggest the fault is on the install is unhelpful. It has taken almost 5 days to get an unhelpful response telling me that it is probably my fault when it is obvious that the products are faulty. Also, it is interesting to read that Texecom advised that it is unlikely to be a faulty product when I have contacted their technical support directly after being fed up with the poor speed of support from your company. I have supplied them with the same information as I have supplied your company. Texecom responded on the NEXT DAY and confirmed that the 3D Quads are faulty and requested the return to them for warranty replacement. Your company might be a little cheaper on some products but I would think twice before buying from you again because of the poor after sale service.