Hi!
I purchased an alarm system, a Viasonic Powermax+, from you in september 2009. Since we have 3 cats (weight 4,2 4,2 and 3,5 kg) I got the pet tolerant PIR:s.
Tha alarm has been working perfectly until last night when we all woke up from the sounding alarm. When you wake up at 4 AM from a deep sleep and realize that the alarm you have come to rely on not giving false alarms, is sounding, you get up really quick, I promise.
Armed with a knife and a steel pipe I searched the house but found nothing. Since we have a lot of snow I could also check for tracks outside the windows and back door, but nothing. I am 100% sure it was a false alarm and it was a PIR in the livingroom that triggered it.
I checked the PIR and the jumper is set to "high false alarm protection", or whatever it says..
Q: Is it normal to have a certain amount of false alarms? If that is the case I think you will not react properly since you will always belive it