AMuir

My existing panel was faulty so I puchased a Risco Gartec 490x from you. I liked it beacuse it is hybrid wireless and we are having an extension built, which will make it easy to add additional movement detectors. The control panel and keypad are installed and work fine apart from one problem. I get a warning - off chg volts high / battery/fuse fault - it takes a about 30 minutes after exiting the engineer mode for the fault to register. Its a new battery (again purchased from you) and the fuses are all Ok - any ideas what I have done wrong. Also given that I am not a registered installer will Risco technical help talk to me or am I on my own. regards