[[Ticket Question] Line Fail sensing]

On 6/6/2020 at 2:05 AM, Secware_Tech6 said:

Just to followup I'm not assuming but you may have an IP addressing issue if you are getting that from ping 

Sorry,  My bad:  Ping response from the static IP address is "Request timed out". (forget Dest unreachable, that was my brain-fart).  I have two unrelated devices within the same subnet and the "other" device is immediately reachable: "Reply from x.x.x.x. : bytes 32 time=3ms TTL 63".

I've re-verified that DHCP is not enabled, that the IP address, subnet and gateway are correct via the Flex 20 interface.  I've also ruled out any firewall rules that might prevent communication either up or down.

I had also (in a previous chat with Stuart) ran a completely new ethernet cable from router to device and set this on DHCP - just to rule out any network misconfig.  Still invisible (no IP connection seen at router).

My guess (in the absence of any technical testing capability) is that I have a fried A083-01.  Frustrating, but I guess I'll be looking for a new one!

Thanks very much for your continued support and help

Derek

[[Ticket Question] Line Fail sensing]

2 hours ago, Secware_Tech6 said:

Just to be clear this only shows the data connection between the panel and the module. Not any other monitoring etc.

What is the 3rd party service out of interest?

Can you ping the local IP on the lan?

Ah, interesting about the led indication - I thought it indicated connectivity to network too.  I live and learn!

The 3rd party is selfmon

And no, I cannot ping from the local subnet. dest unreachable.

Thanks again!

[[Ticket Question] Line Fail sensing]

24 minutes ago, Secware_Tech6 said:

Are you using this with the honeywell cloud service?

No, I'm using the A083 with a privately operated monitoring service.  I'm confident it's not the service at fault.

Thanks for asking!